We aim to please.
Take a moment to read through our policies and procedures and such, then simply ring us up directly if you have any other questions.
HOW TO ORDER
We're here to make ordering simple, and offer a variety of ways to place an order with us.
Important notice: Please specify your desired delivery date when ordering in the comment . We make every effort to meet your delivery request, and see to it that your gift arrives on time and in tact. See more under Shipping & Handling.
All online orders will be processed within 24 hours of receiving payment confirmation. Shipping is dependent upon your date request and carrier shipping options.
For large and complex orders, we offer a spreadsheet submission for orders with multiple shipping addresses. Learn more.
So if you have any questions— simply want to chat with us about whether your granddad would prefer a box of pecans or brittle, or if your friend Becky in Adak, Alaska will receive her sampler by Tuesday, then give us a call. We welcome phone calls anytime during baking hours.
Phone order hours: Monday – Friday, 9:00 A.M. to 5:00 P.M. (Central Standard Time), please call (800) 624-7404.
Use your Billie's Pecan Catalog forms, complete the details and fax to us. Or fax us your gift list and order details. All faxed orders will be entered into our system within 24 hours of arrival, and orders will be processed within 24 hours or as stated on the form for delivery.
We don't mind the good old fashion mail. So if that's your preferred method, simply mail us your order form.
Mailing address: Billie's Pecans, P.O. Box D, Crenshaw, MS 38621
Summer orders: Due to extreme heat in the South May-September, Chocoalte Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a shipping surcharge will be added to your order.
Each holiday season, it's our priority to have your orders ship out quickly and arrive to their final destination on time. Due to ongoing COVID-19 restrictions, all carriers are experiencing major delays. Shipping times are not running true. We HIGHLY suggest you send your package FedEx 2nd day in order to receive your package in a timely manner.
We make every effort to have your order delivered just as you request. However, the last possible day to order for the holidays by Monday, November 15 for Thanksgiving and Monday, December 13 for Christmas. Even if orders are placed on these dates, there is no guarantee that they will arrive to your recipient ahead of the holiday due to the delays all carriers are experiencing.
Christmas orders will be shipped the first or second week of December unless otherwise specified.
We’re not kidding when we tell you our pecan treats are made fresh—so do your best to keep them that way. Pecans are perishable and require cool, dry storage. They keep well in a tightly sealed package in the refrigerator. For extended storage, freezing is best.
When requested, a complimentary personalized greeting card with your name and/or company name and gift message can be included with each gift. Don't worry, no advertising or prices will be sent with your gift orders.
At Billie's Pecans, we use only the most desirable pecans. Honest to goodness. In every pecan treat we make, we start with the biggest, highest-quality pecans from a specific type of tree, the Desirable. (The tree made its first appearance right here in Mississippi around the 1930s, by the way.)
We're certain you'll love our pecans as much as we do that we confidently guarantee your complete satisfaction with any Billie's Pecans & More product. Contact us immediately, however, should one of our products fail to meet your standards of quality and excellence.
Billie's Pecans and More will not share any information gained through our website with third parties. From time to time, we will send you special offers and information through our email service. You may opt out of this email at anytime.
Billie's Pecans and More stands behind all the products we make and ship. As such, all sales are final. We recommend products received be stored according to their packaging instructions in order to maintain freshness.