Holiday 2020 Shipping Updates
As with every holiday season, it's our priority to have your orders ship out quickly and arrive to their final destination on time. As of December 13, we can no longer guarantee Christmas delivery. Due to COVID-19, all carriers are experiencing major delays. Shipping times are not running true. We HIGHLY suggest you send your package FedEx 2nd day, in order to receive your package in a timely manner.
Where We Ship
Billie's Pecans ships worldwide. If the United States Postal Services, FedEx or UPS (United Parcel Service) deliver there, then we'll ship it there. Use our online order forms to estimate shipping, or call us for a quote, Mon.–Fri., 9 A.M. to 5 P.M (CST), (800) 624-7404.
Most orders are shipped via USPS or FedEx. All Hawaii and international orders are sent via USPS.
Sorry, we cannot guarantee international delivery. Billie's Pecans is not responsible for the time it takes your order to deliver. Transit is dependent upon the carrier, destination and peak periods. The carrier's transit time may exclude weekends and holidays.
Delivery of Billie's Pecans
A shipping address where you or your agent will be present to receive your order is imperative. If no one is present on delivery, the carrier will leave the package(s) at the doorstep. Billie's cannot be responsible for deliveries that are not personally received.
All orders arrive in a Billie's Pecans decorative box and are packaged tightly in a shipping box for delivery.
We will not be responsible for replacement or refund of orders with incomplete or invalid addresses or products sent to recipients who are not available to accept the product or who refuse the product. If we accept, or are made aware of, a returned or refused product we will contact you as soon as possible. In order for us to reship your product you will be charged the entire cost of the item, plus the shipping expense to have the product reshipped. In order to guarantee freshness, we will not ship the same returned perishable product a second time—an entirely new product will be shipped in its place.
Please be mindful of this important shipping policy; please take the time to double-check all shipping information prior to placing your final order. Please contact us within 5 business days after receiving an order if you are not completely satisfied.
Summer Shipping Surcharge
Summer orders: Due to extreme heat in the South May-September, Chocoalte Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a charge of $2.50 per ice pack will be added to your order.