Holiday 2021 Shipping Updates
Each holiday season, it's our priority to have your orders ship out quickly and arrive to their final destination on time. Due to ongoing COVID-19 restrictions, all carriers are experiencing major delays. Shipping times are not running true. We HIGHLY suggest you send your package FedEx 2nd day in order to receive your package in a timely manner.
We make every effort to have your order delivered just as you request. However, the last possible day to order for the holidays by Monday, November 15 for Thanksgiving and Monday, December 13 for Christmas. Even if orders are placed on these dates, there is no guarantee that they will arrive to your recipient ahead of the holiday due to the delays all carriers are experiencing.
Where We Ship
Billie's Pecans ships worldwide. If the United States Postal Services, FedEx or UPS (United Parcel Service) deliver there, then we'll ship it there. Use our online order forms to estimate shipping, or call us for a quote, Mon.–Fri., 9 A.M. to 5 P.M (CST), (800) 624-7404.
Flat rate shipping is provided by USPS Priority Mail®. We also offer FedEx 2 Day and FedEx Overnight options when placing an order online.
Sorry, we cannot guarantee international delivery. Billie's Pecans is not responsible for the time it takes your order to deliver. Transit is dependent upon the carrier, destination and peak periods. The carrier's transit time may exclude weekends and holidays.
Delivery of Billie's Pecans
A shipping address where you or your agent will be present to receive your order is imperative. If no one is present on delivery, the carrier will leave the package(s) at the doorstep. Billie's cannot be responsible for deliveries that are not personally received.
All orders arrive in a Billie's Pecans decorative box and are packaged tightly in a shipping box for delivery.
We will not be responsible for replacement or refund of orders with incomplete or invalid addresses or products sent to recipients who are not available to accept the product or who refuse the product. If we accept, or are made aware of, a returned or refused product we will contact you as soon as possible. In order for us to reship your product you will be charged the entire cost of the item, plus the shipping expense to have the product reshipped. In order to guarantee freshness, we will not ship the same returned perishable product a second time—an entirely new product will be shipped in its place.
Please be mindful of this important shipping policy; please take the time to double-check all shipping information prior to placing your final order. Please contact us within 5 business days after receiving an order if you are not completely satisfied.
Summer Shipping Surcharge
Summer orders: Due to extreme heat in the South May-September, Chocoalte Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a charge of $2.50 per ice pack will be added to your order.