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Frequently Asked Questions

Placing an order

We're here to make ordering simple, and offer a variety of ways to place an order with us.

How do I order?

We're here to make ordering simple, and offer a variety of ways to place an order with us.

Online

All online orders are processed within 24 hours of receiving payment confirmation. Shipping is dependent upon your date request and carrier shipping options.

Email

For large and complex orders, we offer a spreadsheet submission for orders with multiple shipping addresses. Learn more.

By Phone

If you have any questions (or want to chat with us about whether your granddad would prefer a box of pecans or brittle, or if your friend Becky in Adak, Alaska will receive her sampler by Tuesday), then give us a call! We welcome phone calls anytime during baking hours.

Phone order hours: Monday – Friday, 9:00 A.M. to 5:00 P.M. (Central Standard Time), please call (800) 624-7404.

By Fax

(662) 382-7786

Use your Billie's Pecan Catalog forms, complete the details and fax to us. Or fax us your gift list and order details. All faxed orders will be entered into our system within 24 hours of arrival, and orders will be processed within 24 hours or as stated on the form for delivery. 

How do I send pecans as a gift?

Please specify your desired delivery date when ordering in the comment . We make every effort to meet your delivery request, and see to it that your gift arrives on time and intact.

IMPORTANT NOTE:
Please check your shipping addresses carefully. We cannot be responsible for orders sent to the wrong address. If an order is returned as undeliverable, a new product must be sent, therefore the customer will need to repurchase their gift.

Can I include a gift note/message with my order?

When requested, a complimentary, personalized greeting card with your name and/or company name and gift message can be included with each gift. Don't worry, no advertising or prices will be sent with your gift orders.

Can I cancel my order?

Once an order is placed, we are unable to alter or cancel it at this time.

Tell me more about Holiday gift orders.

Each holiday season, it's our priority to have your orders ship out quickly and arrive to their final destination on time. Due to ongoing COVID-19 restrictions, all carriers are experiencing major delays. Shipping times are not running true. 

We HIGHLY suggest you send your package FedEx 2nd day in order to receive your package in a timely manner.

We make every effort to have your order delivered just as you request. Christmas orders will be shipped the first or second week of December unless otherwise specified.

Shipping & Returns

Where do you ship?

Billie's Pecans ships worldwide. If the United States Postal Services, FedEx or UPS (United Parcel Service) deliver there, then we'll ship it there. Use our online order forms to estimate shipping, or call us for a quote, Mon.–Fri., 9 A.M. to 5 P.M (CST), (800) 624-7404.

Flat rate shipping is provided by USPS Priority Mail®. We also offer FedEx 2 Day and FedEx Overnight options when placing an order online.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

DELIVERY OF YOUR ORDER

A shipping address where you or your agent will be present to receive your order is imperative. If no one is present on delivery, the carrier will leave the package(s) at the doorstep. Billie's cannot be responsible for deliveries that are not personally received.

All orders arrive in a Billie's Pecans decorative box and are packaged tightly in a shipping box for delivery.

What happens if an order is shipped to an incorrect address?

Billie's Pecans & More is not responsible for replacement or refund of orders with incomplete or invalid addresses or products sent to recipients who are not available to accept the product or who refuse the product.

If we accept, or are made aware of, a returned or refused product we will contact you as soon as possible. In order for us to reship your product you will be charged the entire cost of the item, plus the shipping expense to have the product reshipped. In order to guarantee freshness, we will not ship the same returned perishable product a second time—an entirely new product will be shipped in its place.

Please be mindful of this important shipping policy; please take the time to double-check all shipping information prior to placing your final order. Please contact us within 5 business days after receiving an order if you are not completely satisfied.

Do you ship overseas?

Yes, we ship all over the world, but cannot guarantee international delivery. Shipping costs will apply, and will be added at checkout.

Billie's Pecans is not responsible for the time it takes your order to deliver. Transit is dependent upon the carrier, destination and peak periods. The carrier's transit time may exclude weekends and holidays.

Do you ship in the summer months?

Due to extreme heat in the South May-September, Chocolate Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a charge of $2.50 per ice pack will be added to your order.

What is your return policy?

Billie's Pecans and More stands behind all the products we make and ship. As such, all sales are final. We recommend products received be stored according to their packaging instructions in order to maintain freshness.

Your Billie's Pecans & More Account

How do I access my order history on this new website?

We're so excited about our new website. If you had an account on our old website, you can still access your order history and saved addresses. You will just need to reset your password. To do so, go to the "Account" page, click "Forgot your password?" and enter the email address you used previously. We will email you a link allowing you to reset your password, and after logging in with your new credentials, you should see your order history.

How do I access my Nut Club points?

You can learn more about The Nut Club by visiting THIS PAGE.

Pecan Storage

What's the best way to store my pecans?

We’re not kidding when we tell you our pecan treats are made fresh—so do your best to keep them that way. Pecans are perishable and require cool, dry storage. They keep well in a tightly sealed package in the refrigerator. For extended storage, freezing is best.

Store Policies

What is your quality guarantee?

At Billie's Pecans, we use only the most desirable pecans. Honest to goodness. In every pecan treat we make, we start with the biggest, highest-quality pecans from a specific type of tree, the Desirable. (The tree made its first appearance right here in Mississippi around the 1930s, by the way.)

We're certain you'll love our pecans as much as we do that we confidently guarantee your complete satisfaction with any Billie's Pecans & More product. However, should one of our products fail to meet your standards of quality and excellence, please contact us immediately. 

What is your privacy policy?

Billie's Pecans and More will not share any information gained through our website with third parties. From time to time, we will send you special offers and information through our email service. You may opt out of this email at anytime.

Get in touch

Have questions about your order, or a general enquiry?