Shipping policy

 

SHIPPING & PICK-UP POLICY

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Shipping speed is determined by the date of fulfillment, which might not be same-day. You will receive a shipping confirmation once the order has been fulfilled and is on the way. Billie's Pecans & More is not responsible for the shipment speed after carrier pick-up and cannot track it further than the tracking number provided.

DELIVERY OF YOUR ORDER

A shipping address where you or your agent will be present to receive your order is imperative. If no one is present on delivery, the carrier will leave the package(s) at the doorstep. Billie's cannot be responsible for deliveries that are not personally received.

All orders arrive in a Billie's Pecans decorative box and are packaged tightly in a shipping box for delivery.